Verifications of Employment
ADP® Verification Services
ADP® Verification Services, powered by The Work Number®, handles all verifications of employment (VOEs) requested by lending institutions and employers for Indiana University. Request from lenders (for mortgages and auto loans) and prospective employers (for background checks) constitute the majority of the VOE requests the university receives.
Indiana University's Office of Financial Management Services (FMS), however, continues to handle special VOEs, such as those for Public Service Loan Forgiveness (PSLF), Family and Social Services Administration (FSSA), and the Federal Bureau of Investigation (FBI). Please submit questions regarding special VOEs to email@example.com, but DO NOT email critical data such as your SSN, banking information, or passport information to us.
Please read below for instructions on using The Work Number. See our FAQ section below for additional information.
For Credentialed Verifiers
Frequently Asked Questions (FAQ)
What information is provided to verifiers?
The information the university provides depends upon who initiated the request (the employee or someone else) and how the request was made (telephonic, written, or in person). Please visit Payroll Standard Operating Procedure 19.0: Release of Payroll Information & Employment Verifications for more details about specific releases of information.
How often is my payroll information updated in The Work Number?
Indiana University provides The Work Number with current payroll information after each payroll is confirmed.
Is there a charge to use The Work Number?
Verifiers: Verifiers who do not have member accounts with The Work Number will be charged for each verification request (approximately $27-$35, depending on the verification type).
Employees: There is no charge for employees to use The Work Number. While The Work Number does state that employees are entitled to one free Employment Data Report (EDR) per year, there is no mechanism to charge employees for additional EDRs.
Does The Work Number comply with The Fair Credit Reporting Act?
Yes. The Work Number complies with The Fair Credit Reporting Act (FCRA) and other applicable laws. Verifiers provide a permissible purpose as defined by FCRA (see below) for employment verification requests. For income verification requests, they must additionally certify to The Work Number that they have consumer consent. However, The Work Number does not allow third party collection agents to access employee income information.
What is Permissible Purpose?
An FCRA-compliant reason for requesting employment and/or income verification. Common permissible purposes include: for the extension of credit, as part of an account review, for collection of an account, for employment purposes, or when ordered by a court. A permissible purpose is required for each employment or income data request.
What is Consumer Consent?
Consumer consent is the employee’s authorization for access to his or her employment and/or income information. Consumer consent can be in the form of an ink signature, an electronic signature or, when required by an employer, a salary key. Verifiers must certify they have consumer consent for each income verification request.
Generally, the consumer consents to the verification of his/her employment and/or income information when signing a loan application, lease agreement or other document. This consent is often valid for the life of the benefit or service (until the loan is repaid or the account is closed, etc.) and often extends to agents of the grantor so that the employee’s information may be accessed not only for determining whether to grant the consumer the benefit or service, but for other permissible purposes as well.
A verifier has asked me to provide a salary key. Why?
In a limited number of situations, such as when consent was not clearly granted at the point of application, a Verifier might ask you to provide a salary key (see box). If asked to provide a salary key, please visit www.theworknumber.com/employees for step-by-step instructions on completing this process.