Stuck Documents

Stuck Documents is a configuration page that controls two batch jobs designed to requeue documents that are in Enroute status but do not appear in any action lists.

• The Autofix job will look for stuck documents and attempt to move them along in the workflow. Requeuing these documents is the same as using the Queue Document Refresh option on the Document Operations screen.

• The Notification job will send an email with the list of the currently stuck documents.

There is an Autofix report available to show users the attempts to fix stuck documents.

• Documents marked as FAILED were not able to be fixed by requeuing the document and will need to be researched further.

• Documents marked as FIXED were stuck and the autofix job was able to requeue them.

Users have the option to manually run the notification job. This returns a list of documents which are currently stuck.

The Stuck Documents configuration screen has two sections: Notification and AutoFix.

The actions that can be taken on this screen are: Update, Run Notification Now, View Stuck Documents Report and View Autofix Report

Notification section definition

Title	Description
Cron Expression	Used by the quartz job to determine when and how often to run.
Enable	Used to indicate if the Notification job should run automatically at a scheduled time.
From	From email to be used when an email is generated by the Notification or Autofix jobs.
Subject	Subject to be used when an email is generated by the Notification job.
To	To email to be used when an email is generated by the Notification or Autofix jobs.

Autofix section definition

Title	Description
Cron Expression	Used by the quartz job to determine when and how often to run.
Enable	Used to indicate if the Autofix job should run automatically at a scheduled time.
Max Attempts	Number of times the AutoFix job should try to requeue the document.
Notify on Autofix Failure	Used to indicate if an email should be sent when a document cannot be requeued. From and To emails are set in the Notification section.
Quiet Period (sec)	Number of seconds to wait between attempts. It may take a document a minute or two to make it to the next route node.
Subject	Subject to be used when an email is generated by the AutoFix job.

Stuck Document Actions definition

Action	Description
Update	Saves changes made to the Notification and Autofix sections.
Run Notification Now	Runs the Notification job on demand.
View Stuck Documents Report	Generates a report of documents currently stuck in the system.
View Autofix Report	Generates a report of the last 1000 documents that were requeued by the AutoFix job. • Failed means that the job was unable to requeue the document. • Fixed means the job was able to successfully requeue the document.