The department of Arboretum Administration at Kuali University offers surplus plants to the general public following research activities. Customers include local nurseries, individuals, and municipalities.
Unfortunately, despite the Arboretum's best efforts, some of its arborvitae suffer transplant shock and don't live beyond the 30-day guarantee made by the arboretum. Such is the case with one of the plants purchased by DCH. As such, the arboretum needs to credit DCH for the plant and reduce the amount due on the invoice accordingly. For this effort they use the Customer Credit Memo document.