Indiana University went through a rigorous Request for Proposal (RFP) process in order to contract with collection agencies that are able to meet IU's standards of performance. This process did include a security review by the UITS Security Office. Only collection agencies with high security standards are allowed to conduct business with Indiana University.
The current collection agency contracts began in November 2012 and run through November 2015. There is the option of at least two (2) one year extensions.
If a collection agency has contacted you with interest in doing business with Indiana University, please have them contact the Purchasing representative listed on the Collection Agency Oversight Committee page.